TERMS & CONDITIONS

Section : 1 Booking Confirmation

1.1We will confirm bookings made via email or our website by issuing a booking reference via email.

1.2Phone bookings will be confirmed by our operators via email.

1.3All services are subject to availability and may change without notification.

1.4Offers cannot be combined with other promotions.

Section : 2 Cancellation Policy

2.1You may cancel a booking up to 48 hours before the parking period begins, receiving a refund minus cancellation charges of up to 35%.

2.2If you cancel within 48 hours or fail to show up, you will be charged the full parking fee.

2.3Cancellation requests must be made via email, and a refund will be processed after confirmation.

2.4No refund is available for unused parking days if you return early.

2.5Parking periods begin at one minute past midnight on the first day.

2.6If you Cancellations or amendments are not accepted for supersaver, saver, or non-flexible parking products.

Section : 3 Definitions

2.1Green oaks park and ride reserves the right to change the Terms and Conditions without prior notice or consent. We recommend you to please request a copy of the Terms and Conditions before making a booking.

Section : 4 Prices, Payments, and Cost Recovery

4.1Payment must be made before parking your vehicle.

4.2Any deviations from your booked entry and exit times may result in additional charges.

4.3Extension requests should be made via email and cannot be processed as a new booking.

4.4Overstaying your booking will result in charges at the daily rate.

4.5Returning earlier than booked may incur a £20 fee and longer wait times for pickup.

4.6A late arrival fee of £20 per day will be applied to your booking.

Section : 5 Conditions by Request

5.1Vehicle inspection upon entry and exit can be requested for an additional £10 fee.

5.1It is assumed that you do not want your vehicle inspected unless explicitly requested.

Section : 5 Exclusion and Limits of Responsibility

6.1Loss or damage covered by your own insurance.

6.2Vehicles and Contents are left at Owners risk whilst the vehicle is parked.

6.3The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.

6.4Personal property left in the vehicle or coach or left unattended at any time.

6.5Transport delays between the car park and the airport caused by traffic congestion, coach breakdown or any other cause beyond our control.

6.6Loss arising from a stolen or mislaid receipt or ticket for the vehicle.

6.7Loss of or damage to the vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. The company does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state. The company will not accept responsibility for damage to windscreens or other glass other than where the same is proved and to the extent that it is proved to be caused by our negligence.

6.8Minor damages, scratches, and dents that cannot be easily seen or noted are not covered.

6.9More Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).

6.10We are not liable for direct or indirect losses due to delays, missed flights, or hotel costs.

6.11We charge £750 as a maximum liability for any damage claim.

6.12Vehicles and contents are left at the owner’s risk whilst the vehicle is parked. Our insurance only covers whilst moving your car from the airport to our compound or for any other purpose. Whilst your vehicle is parked with us you must rely on your own vehicle insurance policy.

6.10You should take pictures of your vehicle and mileage before dropping it off, we recommend taking 20 pictures to cover all sides and angles. No claims will be accepted if pictures are not taken prior so it is essential customers take their own images irrespective of our drivers’ actions. Complaint form must be completed in full for the complaint to be registered.

6.10We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. Only the keys should be given to us.

6.10In the event that your vehicle needs to be repaired, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from there at no cost to ourselves. We will not agree or authorise any works to be carried out by dealerships even in the event vehicle forgoing its warranty.

6.10If the customer is travelling without their spare key the customer would be responsible for providing us with the spare key.

6.10Your vehicle will not be checked for damage, unless requested it is deemed that you agree to a waiver that your vehicle condition has not been inspected and cannot be held responsible for any claims made whatsoever. If you ask and pay a £20 charge, we will inspect the paintwork and bodywork and record any damage before we park the vehicle (the vehicle inspection report).

6.10In the event that we agree to any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the excess of any claim being £750 for any claim. This will be payable before any repairs can begin.

6.10A member of our customer relations team shall endeavour to respond back to your query within a maximum of 14 working days.

6.10During certain busy periods or lengthy periods of stay, your car may be parked in one of our larger compounds which could be up to 5 miles (one way), depending which terminal you have dropped your vehicle off and they might not be equipped with CCTV cameras and during certain periods we might park the vehicle in a public facility.

Section : 7 Customer Responsibilities

7.1Vehicles must be roadworthy and compliant with road traffic regulations.

7.2You are liable for any damage, injury, or loss caused while on our premises.

7.3Vehicles should have a valid MOT certificate (if required by law) and appropriate insurance.

7.4Dangerous or illegal substances should not be left in the vehicle.

7.5Starting assistance may be attempted if your vehicle doesn’t start, and you consent to this.

7.6No towing or fuel filling should occur in the car park without prior notice.

7.7Vehicle modifications should be reported.

7.8Inspection of vehicle paintwork and bodywork should be done before parking.

7.9We are not responsible for the mechanical, structural, or electrical failures of your vehicle.

7.10You should take pictures of your vehicle and mileage before dropping it off, we recommend taking 20 pictures to cover all sides and angles. No claims will be accepted if pictures are not taken prior so it is essential customers take their own images irrespective of our drivers’ actions. Complaint form must be completed in full for the complaint to be registered. No complaint will be considered once the driver has handed over the keys and left you with your key. Please check your vehicle thoroughly before accepting your keys.

Section : 8 Our Responsibilities

8.1We will take reasonable care of your vehicle during the booked period.

8.2You must present the provided receipt or ticket when reclaiming your vehicle.

8.3If your receipt is lost, proof of identity will be required.

Section : 9 Special Assistance

If you have special assistance needs, please inform us when booking.

Section : 10 Vehicle Security

10.1Car keys should be left with us; not doing so may result in booking refusal.

10.2Valuables or house keys should not be left in the vehicle.

Section : 11 Safety in the Car Park

11.1Follow directional signs and drive at speeds not exceeding 5MPH.

11.2Go to the reception desk after parking; do not wander around the car park.

11.3Supervise children at all times and prevent them from playing in the car park.

11.4Follow bus seating guidelines, especially for children under eight.

11.5Do not leave luggage in aisles or standing areas.

11.6The driver may refuse to assist with loading/unloading heavy luggage.

Section : 12 Transport to and from the Airport

12.1Ensure you have a seat on the transfer bus.

12.2Large groups may not be accommodated on a single bus.

12.3Children under eight must be seated with an adult.

12.4No animals are allowed on the transfer bus except guide dogs.

12.5Avoid placing luggage in aisles.

12.6The driver may refuse to help with heavy luggage.

Section : 13 Check-in Time

13.1Arrive at the car park at least 100 minutes before the airline’s recommended check-in time.

13.2Allow an extra 45 minutes for vehicle inspections if required.

13.3During busy periods, allow an additional 30 minutes.

Section : 14 Moving the Vehicle

We reserve the right to move the vehicle within or outside our parking sites.

Section : 15 General

15.1Inform us of any special assistance needs when booking.

15.1The invalidity of any provision does not affect the remaining terms.

15.1These terms are governed by UK law and subject to the exclusive jurisdiction of English Courts.